Downtime on business-critical IT solutions, such as AD / Azure AD, SQL, Exchange, Hyper V or similar, is in most cases expensive and painful.
Crayon has developed a service concept designed to handle this - a concept combining best of breed Crayon consultants with Microsoft’s well known Advanced Support for Partners
Crayon Service Program is an insurance for your business-critical IT solutions. Offered at a fixed, low yearly fee, it gives access to a professional support program, including highly competent consultants from Crayon.
Crayon Service Program represents a good cost/benefit calculus, built to ensure that our customers pay a fair price for a solid 24/7 support-offering well suited for them, ensuring maximum uptime of their business-critical IT solutions.
Reactive 24/7 support
Access to Crayon Premium Support team. This gives access to many Crayon’s lead or senior architects, ensuring the best possible help you can get on your daily IT operations such as back-up and running it. If necessary, your request will be escalated to Microsoft Advanced Support for Partners by Crayon as a leading partner of Microsoft, to ensure the best possible attention to your request.
Proactive support – Regularly health-check
As per proactive support, Crayon offers a health check to all support customers as an initial service, to avoid unexpected downtime and high severity errors. A natural step is the proactive health check, ensuring best practices and minimizing risks for unscheduled downtime. Crayon Service Program offers quarterly health checks, delivered by our own consultants, using professional tools to reveal risk and recommend measures - proactively.
Downtime on business critical IT solutions is usually expensive and painful. How do I get help from experts who knows my systems when a downtime happen?
This service applies, but is not limited to the following items:
Support, Office365, Proactive, Reactive, Health Check, Ciritical Systems, Fixed Price, Azure, Microsoft, AWS, Amazon, Bluemix, IBM