To simplify the dialogue between us and the customers, we give our customers access to a web-based customer portal.
Here, the customer can submit new tasks, newly discovered errors, change tasks and requests for new functionality. This gives the responsible persons at the customer and us a visual and easy overview of the steps in which each task is located (new, estimated, estimate approved, in progress, ready for testing, test approved, in production, etc.).
"Access to registration and follow-up of management tasks easily"
The system also allows the customer to prioritize the tasks so that Inmeta works with the most critical tasks first.
Our Service Desk is based on Jira's market-leading service desk.
This service applies, but is not limited to the following items:
Azure, Microsoft, AWS, Amazon, Bluemix, IBM